No problem about being on the thread. Hope you get the issue fixed.

Found the issue.

They have done this and no success. Still exactly the same.

Please solve this problem as it is clearly on Dokan’s end where the problem is. It was working perfectly in 2.2 and now isn’t working in 2.4

Yes, Craig. It is the same for me. It’s nearly 3 months since I’ve had this problem and now I can’t even have the web site up. It just seems like the team are not reading my posts and keep asking me to ask my hosting providers to do things which have cost me thousands of euro in fees never mind the loss of earnings for/from my sellers.

Towhid

I’m very skeptical that this is the problem as before I updated to 2.4 from 2.2 of Dokan, I was able to sync the orders without any issues and there were over 6,000 orders. This must be something to do with the code in Dokan. It is now the 3rd day with the web site completely down and nearly 3 months since the issue started.

Pretty sure the above is a timing out issue

Here is the screenshot which has been on screen for the last 30 minutes and hasn’t moved.

So, I decided to update to 2.4.2 about an hour ago and very glad I didn’t do it before you were off. The plugin updated but when I regenerate the Order Sync Table, it stops after 500 records. I have over 6,000 orders so all my sellers’ records (except for the first 500 are not showing up in their dashboards) In light of this, I have put my web site into maintenance mode until this is rectified.

I must remind you now that it is over 2 months since this issue was raised and the web site is now completely unusable again until the records are regenerated.

You have my full permission to log in with the details I sent to you in order to regenerate the orders. You are 6 hours ahead of my timezone so I hope this will be rectified and I can switch off maintenance mode when I wake up in the morning. I am pasting this post to Sk too.

I also note that a user, Craig, is having the exact same problem as me. This is very worrying.

Craig, if it’s any help, I’m having this issue since May and still no resolution.

Hi, yes, I know how to update a plugin this way. The problem is the last time that I did this, it crashed the whole backend of the web site and somebody had to send me some file to fix the problem. I know you guys are off on Thursdays and Fridays so I am afraid it will not work.

I have to leave now for a meeting so won’t be back in time but can you send me a message if there is no risk of this issue happening this time and I will happily update. Otherwise, let me know the best time to do it so we can resolve any future problems.

While my problem has been going on Dokan has moved from 2.2 to 2.4 version. I have not upgraded as it might make my problem worse. However, you might know if my issues were looked at in this upgrade?

Thank you. I look forward to hearing from you as soon as possible.

Thank you. I will do that.