Urgent – Subscriptions Not Working (Still)

Hello Rodolfo,

Please let me know did you purchase a new subscription package before the expiration of the previous subscription package? Can you please send me a screenshot.

Thank

Yes, I bought a “premium” subscription package with 20 products / month BEFORE the free subscription plan with 3 products / month expired

Any news? Please let me know. Have you found the bug?

Hello Rodolfo,

Actually you can buy a new subscription package but this new package will not active since the previous package expires.

Thanks

And does this work? Have you tested it?

As a note: I think someone might want to upgrade BEFORE the current package expires. Think about this. If I reach my product add limits… I wouldn’t want to wait until next month to add more products!

In relation to my website, I have a “free” subscription which has expired on December 2014. If I go and try to buy a premium subscription, nothing happens. Date does not change and products do not increase. New subscription does not get added. Is that normal?

Hello Rodolfo,

I am really sorry to say that we do not have this kind of feature right now. But I will discuss about this issue with our developer team. In our next update we will try to fix this issue.

Thanks

Ok.

Does the issue I described above happen on your install: “when I upgrade and correctly pay for a more expensive Subscription Plan with more Products, the number of products does not change after successful payment.”?

Have you tested it?

Hello Rodolfo,

Yes, you are right. I did not get any change after upgrade the new package. I will discuss about this issue with our developer team. In our next update we will try to fix this issue.

Thanks

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂