Subscription Bug: Upgrade Broken
Rodolfo
9 years, 2 months ago| Author | Posts |
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August 11, 2015 at 12:06 am 66403 | |
| Rodolfo | Hi there. Here's what happens on my site. Notes: I have a "free" plan, and several "premium" plans. They all last 1 day for testing purposes. Free plan is not recurring as I want people to use it only once. Other premium plans are recurring with billing cycle = 1 day and billing cycle stop = never. What happens: I purchase a Free subscription. BUG 1) If I purchase an upgrade BEFORE the expiry, nothing happens despite the order goes through. As you said, the upgrade SHOULD show once the Free package expires, but it doesn't BUG 2) If I purchase an upgrade AFTER expiry, nothing happens despite the order goes through: when I go back to Dokan dashboard, it says "sorry, you can't add any products" Can you guys take a look at this and please let me know? This is slowing down the launch of my website, and it's been 3 weeks I can't find a solution. Thanks R |
August 11, 2015 at 7:07 pm 66569 | |
Nayem
| Hello, I have to check those issues in my side. Please allow me some time to check. Thanks. |
August 13, 2015 at 9:44 pm 66978 | |
Rodolfo
| Nayem, have you tested this? |
August 16, 2015 at 10:25 am 67226 | |
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Nayem
| Hello Rodolfo, We were in weekend and for that reason we were not able to test this. We will check these issues within today. Please allow us some time. Thanks. |
August 17, 2015 at 3:07 am 67401 | |
Jb Muniz
| I also have this same problem. I have free membership plan and a few paid plans. Once a user registers using the free membership they can add products immediately, but if a user registers using a paid membership they can’t add any products. They get a message saying that they need to upgrade their membership. Please fix this soon! |
August 17, 2015 at 12:21 pm 67546 | |
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Nayem
| Hello Rodlfo, I have tested your issue. 1. I have found the issue. I will notify to our team about this. 2. I have a pack with 2 product limitation and after uploading 2 products I have upgraded to another package and it was working fine. Can you please make me confirm that you are trying to purcahse after the time expiration or after uploading all the products? |
August 17, 2015 at 2:39 pm 67588 | |
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Rodolfo
| Nayem, thanks. 2) Yes, I was trying to buy an upgrade after expiration or after using all the products |
August 17, 2015 at 2:41 pm 67590 | |
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Nayem
| Hello, Yes, I have checked after using all product but it was working fine. Are you using PayPal? |
August 17, 2015 at 2:43 pm 67591 | |
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Rodolfo
| PayPal or Bank Transfer |
August 17, 2015 at 2:50 pm 67597 | |
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Nayem
| I will check again and if found then we will fix that too. Thanks. |
August 20, 2015 at 2:46 pm 68276 | |
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Rodolfo
| Nayem can you please let me know? It’s been 2 weeks and I need to launch my website. |
August 20, 2015 at 3:05 pm 68281 | |
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Nayem
| Hello Rodolfo, We will update Dokan subscription within today or tomorrow. We have fixed and re-arrange our feature of this add-on. In our next release seller will be able to cancel their subscription pack from frontend and they will be able to change their running pack to another by cancelling the running pack. Thanks. |
August 20, 2015 at 3:26 pm 68287 | |
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Rodolfo
| Ok, please let me know 🙂 |
August 25, 2015 at 3:39 pm 68987 | |
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Rodolfo
| Any news? |
August 25, 2015 at 3:45 pm 68988 | |
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Nayem
| We will release an update today. Please keep patience. Thanks. |
August 25, 2015 at 3:46 pm 68989 | |
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Rodolfo
| Thank you |
