Sellers don't receive notification emails

Anyone can help me?

Hello Giordani,

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

Just do it!

Just do it!
thks

Hello,

I will check your site today. Please keep patience.

Thank you 🙂

Hello Giordani,

I have checked all the settings of your site and there wasn’t any wrong with Dokan. So please contact with WooCommerce.

Thank you 🙂

Could it depend on Paypal adaptive payments?
I will ask woocommerce!

G

Hello Giordani,

It does not depends on Paypal adaptive payments. You can try to deactive Dokan plugin and make an order by WooCommerce then please let me know what happened.

Thank you 🙂

everything is ok because if i deactivate dokan plugin the system send an email to the customer and another to me, the admin store.

I think that dokan plugin change the behaviour of woocommerce in order to identify when an users is sellers or not, and regarding on that, apply some changes.

Woocommerce said me that it not depend of woocommerce. They asked me the same thing, deactivate the dokan plugin and try to make an order. They said: “the plugin you installed create a variation on Woocommerce behaviour…”

please help me
Giorgio

Hello,

I am really sorry for the late reply. I have to discuss with my developer about your problem. Everything’s will be all-right. Please keep patience.

Thank you 🙂

No problem.
I saw you are testing on my website.
thanks for your support. Really.

Let me know
G

Hello Giordani,

I have checked your site but I didn’t find any wrong with Dokan and WooCommerce. So the problem with server settings. Please check your server settings I hope it will be alright.

Thank you 🙂

I checked with my server provider and they said that if it was a server problem my website should not send any email.
I checked with woocommerce support too. They suggest me to install a plugin called WP Email SMTP in order to use my SMTP credential, but nothing different happened.

Normally woocommerce send email notification to the customer when he make an order, and one email to the store admin in order to notificate him regarding to the new order. WIth Dokan woocommerce change his behaviour sending one more email to the sellers.

Said that, i think it shuold be some code inside the Dokan plugin.

Let me know if you are able to help me and fix this problem. Otherwise I will try a new solution to fix it because I have to fix the problem as soon as possible.

Waiting to hear from you
Giorgio

another thing.
I see you change the name of the dokan folder in the ftp. And now through the plugin management inside wordpress the name is changed in Dokan (lite). why? everything is ok?

Hello Giordani,

I have just installed Dokan latest version 2.4.5. for the test. So please don’t worry everything is alright with Dokan.

Thank you 🙂