Seller Dash-Add Product – No Categories !Critical!
Nayem
9 years, 6 months ago| Author | Posts |
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April 24, 2015 at 7:29 pm 42187 | |
| Nayem | Wordpress updated this morning & since then the categories option is empty (Seller Dashboard - Add New Product - Choose A Category - No categories) All product categories are still visible on the main menu and in WooCommerce when you add a product, but the Dokan Frontend Add Product - Choose a category shows no options and only shows 'No Categories'. This means that sellers are unable to add products. Please help asap. Carla |
April 25, 2015 at 1:44 am 42193 | |
Ji Yu
| looks something big happening again….lol |
April 25, 2015 at 11:11 am 42210 | |
towhid
| Hello, Please allow use some time. We are checking this issue and trying to fix this problem. Today developers are not available. They will be available from tomorrow(Sunday). After their coming back they will work out a solution certainly. Thank you 🙂 |
April 25, 2015 at 3:41 pm 42230 | |
Carla
| Thanks for your response, I have disabled each plugin in turn, still with no luck. Hopefully your developers can help tomorrow as no seller can upload a product until it is finished. Many thanks, Carla |
April 25, 2015 at 8:37 pm 42262 | |
Mohammed Jawad
| Hi, We have also updated and facing the same issue. Please provide a fix soon, no new products can be uploaded. Many Thanks, |
April 25, 2015 at 9:32 pm 42264 | |
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Carla
| Hopefully it will get sorted soon, Jawad! It’s a huge problem! Carla |
April 26, 2015 at 3:09 am 42303 | |
Oleg
| I have the same issue |
April 26, 2015 at 11:12 am 42316 | |
Nayem
| Hello, We are working on it. As early as possible we will fix this issue. This is occurring after WordPress update. Thank you very much for pointing us this issue. Please keep patience. |
April 26, 2015 at 6:37 pm 42370 | |
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Carla
| Any ideas on a time frame for this please? |
April 26, 2015 at 6:46 pm 42372 | |
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Nayem
| Hello Carla, We will fix this within Wednesday. Please keep patience. Thanks. |
April 28, 2015 at 1:35 pm 42502 | |
Brenda
| A temporary work-around seems to be to allow only single category in the dokan settings. This bypasses the problem. As marketplace owner/admin, go to Dokan>settings>category selection [dropdown menu] select “single” and save. We need each product to be able to have multiple categories, but this works for us to allow sellers to continue to work on their products. They can select any of the categories, of course, but only one for each product. We can input the other categories for them on the back end, they must send us support request to do this. Temporary work-around. I hope it helps others to know this. |
April 28, 2015 at 3:13 pm 42505 | |
Johnny
| Same problem and it is because of the new WordPress. Please fix this asap! |
April 28, 2015 at 9:03 pm 42511 | |
Tracy
| hey Dokan… this is a HUGE problem…. any luck on fixing? I see first replies days and DAYS ago… please help?! |
April 28, 2015 at 10:21 pm 42514 | |
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Carla
| My sellers are starting to sell elsewhere because our site won’t let them put new products on, this has brought my site to a stop, I really hope the fix is almost ready. |
April 28, 2015 at 10:43 pm 42516 | |
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Tracy
| diddo… my sellers are going back to their other shops as well … not good 🙁 |
April 29, 2015 at 10:48 am 42542 | |
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Nayem
| Hello, We have already fix this. Please provide your login and ftpdetails by using this form: http://wedevs.com/provide-login-details/. We will fix it in your site. Thank you 🙂 |
