Sandbox: Payment is completed but order status is pending

Hi Roderswiss,
Please login to the admin panel and navigate to WooCommerce -> Orders and see what is the order status in the backend. And let us know.

Hello Sekander,

status in the back-end is Pending too. After a while it goes to Cancelled even though the payment was successfully made.

Looking forward to hearing from you.

Hi Roderswiss,
If the order status in backend is pending too, it means WooCommerce is not getting the response from PayPal. Please contact WooCommerce Support.

Hello Sekander,

this is just happening when I use PayPal Adaptive payments which I guess is the Dokan integration of it.

When I use normal PayPal payment method (express checkout) it work just fine.

Please do not mark it as resolved as it’s not.

Looking forward to hearing from you.

3 days form your last reply. Any news?

Just run up some tests (live mode) and is still not working. I’ve tried to configure the Paypal automatic URL response after purchase but it did not work. (It’s a configurable option in PayPal account where you input a URL response for woocommerce so it can identify that payment was successfully processed. I guess it does not work when adaptive payments are being made)

Need help guys.

Thanks.

Rodrigo

Assigning original developer in this issue. Please provide us your paypal login criteria in private reply here ( http://wedevs.com/support/topic/big-problem-paypal-adaptive-payment-is-failing-when-going-live/#post-23825 )

so sorry for inconvenience.

Sorry but what do you mean by paypal criteria?

Hi there,

It seems like there are some issues with latest Woocommerce and add-on. Dev team workign on it and will update soon.

Ok. Looking forward to hearing from you guys.

just tested and it is working fine at our end! It seems like a known issue for woocommerce. When you set payment gateway on live status it works fine.

else, you may try this way:

set up IPN –
1. Paypal
2. Profile
3. Seller Settings
4. Update IPN Preferences
5. According to WooCommerce you have to use this URL with your website in the example area, for the IPN: http://example.com/?wc-api=WC_Gateway_Paypal

Hello Mahi, as I told you before I’ve done that (http://wedevs.com/support/topic/big-problem-paypal-adaptive-payment-is-failing-when-going-live/) and it didn’t work.

I’ll try once more to see if by any chance it will work.

I’ll let you know.

Still not working… Configured it as suggested both by WooCommerce and you.

whats about regular paypal? can you try with regular paypal gateway (which comes with woocommerce) and see if same thing happens or not?

Just tried and it didn’t work too.

Thats what i was wondering. There must be an issue with either your server environment or Woocommerce settings or your paypal account.

Sorry, we can’t help you out more further on this. Check this from Woo : http://docs.woothemes.com/document/paypal-standard/

Ask their support first.