Order Notes in seller dashboard not working
jacky wong
9 years, 3 months ago| Author | Posts |
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July 31, 2015 at 9:56 am 64558 | |
| jacky wong | Hi In seller dashboard- order, there is column on the right hand side where the seller adds the order notes. This function is not working. 1. Can you advise what is this function for? 2. How do customers receive order notes information? 3. And how can i disable it? regards Jacky |
August 1, 2015 at 12:05 pm 64660 | |
towhid
| Hello Jacky, Seller can add a note to an order and set the note for a customer or private. For customer note, the customer will get e-mail notification for every note added. And for the private note, only a seller will get the e-mail notification. To disable the customer note email notification please Disable this email notification from customer note. Please check this screenshot. Thanks |
August 1, 2015 at 12:37 pm 64663 | |
jacky wong
| Hi Towhid, I have enabled the customer note email notification like the screenshot you provided. However it dosen’t work at all. When i added an order note as a seller, the order doesnt appear in the Order note column in the seller dashboard nor customer receive the note. Can you advise on this? thanks Regards |
August 1, 2015 at 12:48 pm 64665 | |
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towhid
| Hello Jacky, Are you receiving all other emails from your site? Please check the spam folder as well as. Thanks |
August 1, 2015 at 1:03 pm 64670 | |
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jacky wong
| Hi Towhid, I have 3 emails address to test this. One for admin, one as seller, one as a customer, none of these emails receive any order notes. And the order note is not even updated in the seller dashboard order note column after note is added. Can you advise on this? Thanks Regards |
August 2, 2015 at 3:36 pm 64832 | |
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towhid
| Hello Jacky, Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong. Thank you 🙂 |
August 2, 2015 at 3:45 pm 64833 | |
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jacky wong
| This reply has been marked as private. |
